Donating should be the easy part
Donors decide to give in a moment, not on your schedule. The portal's job is to catch that moment 24/7, under your brand, with no account required.
Book a pickup at 9pm in pajamas
A donor enters their zip code and sees real available dates for their zone, not a form that gets a callback next week. Guest booking is the default: every required signup is a lost donor.
The booking wizard collects photos and item notes up front, so the pickup shows up on a route with everything drivers need to know already attached.
'Your driver is three stops away'
Donors get notified at every stage: booked, route assigned with a time window, driver started, stops-away countdown, arrived. On pickup day, a live map shows the truck moving toward them.
That visibility is what keeps your phone from ringing with "where's my pickup" calls.
Receipts that show up by themselves
Completion triggers a digital tax receipt automatically, so no one has to remember to send it. Account holders keep a history, can re-download receipts anytime, and can edit or cancel a pickup themselves.
A cancelled slot reopens immediately for the next donor to book.
Donor experience questions
Do donors see the More Pickups brand anywhere?
No. Portal, emails, texts, receipts all carry your organization's name and branding.
Do donors need an account?
No; guest booking is standard. Accounts are optional and add history, saved addresses, and receipt downloads.
Can donors change or cancel a pickup themselves?
Account holders can edit details, update photos, or cancel online; guests get confirmations with contact instructions, and cancelled slots reopen automatically.